Manage

In the "Manage" area you will find an overview of the services connecting Chainbox.io and your ERP-system.

Orders

Typically every 5 minutes, new orders from the webshop will import into your ERP-system. These orders are visible here, with the following status:

Green: Order is delivered to ERP-system
Blue: Order awaits import to ERP-system
Red: Orders failed to import to ERP-system

Click on the individual order to see order-details

A maximum of 20 orders per status type is visible.

Order number / e-number

When an order is placed in the webshop it is given a number as its unique identifier called an e-number. The e-number is what identifies the order on the orderconfirmation sent to the customer, in the order list in Webshop Management, as well as in a payment gateway where payments are registered. It is not untill the order is transferred to the ERP-system that it is given an order number. The e-number is also imported into the ERP-system along with other order data, to secure the tracking of the order.

Gap in e-number series

The e-number is assigned in the webshop upon placing the order. However in case payment happens through a payment gateway, it is possible to abort the order, or the payment could be declined. In these cases it will cause what seems to be a gap in the e-number series since the order was aborted.

This could also cause your customer to enquire about an e-number that doesn't exist, because it is presented to them in the payment gateway even if the payment is aborted and the order never placed.

Micro services

Logs

The logs provides a record of the services that have been actioned and their respective success status. By applying the filters, you can drill down into specific services and levels.

Action

An overview of the processes established for the exchange of information between your webshop, chainbox.io and the ERP-system. The setup and maintenance is handled by Chainbox.