Manage
Last updated
Chainbox Webshop
Last updated
In the "Manage" area you will find an overview of the services connecting Chainbox.io and your ERP-system.
Typically every 5 minutes, new orders from the webshop will import into your ERP-system. These orders are visible here, with the following status:
Green: Order is delivered to ERP-system
Blue: Order awaits import to ERP-system
Red: Orders failed to import to ERP-system
Click on the individual order to see order-details
A maximum of 20 orders per status type is visible.
When an order is placed in the webshop it is given a number as its unique identifier called an e-number. The e-number is what identifies the order on the orderconfirmation sent to the customer, in the order list in Webshop Management, as well as in a payment gateway where payments are registered. It is not untill the order is transferred to the ERP-system that it is given an order number. The e-number is also imported into the ERP-system along with other order data, to secure the tracking of the order.
The e-number is assigned in the webshop upon placing the order. However in case payment happens through a payment gateway, it is possible to abort the order, or the payment could be declined. In these cases it will cause what seems to be a gap in the e-number series since the order was aborted.
This could also cause your customer to enquire about an e-number that doesn't exist, because it is presented to them in the payment gateway even if the payment is aborted and the order never placed.
The logs provides a record of the services that have been actioned and their respective success status. By applying the filters, you can drill down into specific services and levels.
An overview of the processes established for the exchange of information between your webshop, chainbox.io and the ERP-system. The setup and maintenance is handled by Chainbox.
An overview of the schedules and intervals at which services are executed. These are setup and maintained by Chainbox.
Do not modify the frequency settings without consulting Chainbox.
Last replication of ERP-data to Chainbox.io. The replication happens when changes occur tables monitered by Chainbox.io.
Do not disconnect the replication!
